Step 6

The Restoration Process:

A Field Supervisor will conduct an inspection of your home to determine the extent of damage to your roof, siding, gutters, windows, and interior of you home.

We will ask you to call your insurance company to initiate a claim. The insurance company will assign a claim number when you call.

Once you have an insurance claim number, our Field Supervisor will contact the insurance adjuster assigned to the claim. On your behalf, we will begin the restoration process. Our Field Supervisor will meet with the adjuster and point out the damage to your property. We encourage you to be present during this inspection, however your attendance is not required. If the adjuster agrees with our assessment, we will notify you immediately. If they disagree or refuse to pay for everything we feel you are entitled to receive, again we will notify you immediately. We will then request that a different adjuster reinspect your home. If they still refuse to pay you when we honestly feel you are entitled to, we can have an arbitrator completely re-inspect your home. Once again, you will be updated on the status of your project on a daily basis.

Once we receive approval from your insurance company, two things happen simultaneously. The insurance adjuster will have your insurance company send you a check for at least half the total cost of the project. While you are waiting for your check, you and our Field Supervisor will pick out building materials and colors. Also, our Field Supervisor will collect the insurance deductible.

Next, our Field Supervisor will order the materials needed to repair the damaged areas.

When the materials are delivered, our Project Manager will do a thorough inspection and make sure that all of the materials are the right colors and that everything is correct. Also, at that time, our Field Supervisor will collect the first check you have received from the insurance company, and your insurance deductible.

Once this check has been collected, our Production Manager will schedule the work to be done on your home and assign the crews.

On the day of construction, our Project Manger will be at you home to meet the crews and get started.

Once everything is completed, you and your Field Supervisor will go over the Inspection Checklist together, point-by-point, to confirm that everything has been completed to your satisfaction.

After completion of the work on your property, we will bill your insurance company for the remainder of the money due for the project. When you receive final payment from your insurance company, we will make arrangements to collect the final payment after a thorough inspection is completed, ensuring your complete satisfaction.