Step 9

Customer Satisfaction Survey

Please help us serve you better by taking a few moments to fill out the following questionnaire. As always, we appreciate your business.

1. Which purpose best describes your reason for contacting customer service?

Field Supervisor Referral

Roofing and Siding

Help with the Insurance Company

Other reason

2. Which product and/or service were you calling about? (Check all that apply.)

Roofing

Siding

Windows

3. Is this your first time contacting Covenant Builders?

Yes   No

4. Before calling Covenant Builders customer service did you email our Project Manager
regarding any issues?

Yes   No

5. Was the Field Supervisor courteous and professional?

Strongly Agree   Agree   Disagree   Strongly Disagree

6. Did the Field Supervisor understand my issue?

Strongly Agree   Agree   Disagree   Strongly Disagree

7. Was the Field Supervisor knowledgable?

Strongly Agree   Agree   Disagree   Strongly Disagree

8. Was the Project Manager clear and easy to understand?

Strongly Agree   Agree   Disagree   Strongly Disagree

9. Was the transaction handled to your satisfaction?

Strongly Agree   Agree   Disagree   Strongly Disagree

10. Would you recommend Covenant Builders to others?

Strongly Agree   Agree   Disagree   Strongly Disagree

11. Overall, how would you rate your experience with Covenant Builder's customer service?

1 2 3 4 5 6 7 8 9 10

Please print this survey and give it to your Project Manager